Overview

Operations

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The Company:

The Brand is an Emirati brand with international standards and a global vision.

The Role:

The Operations Manager will lead and manage a team of Restaurant Managers/Supervisors, responsible for all aspects of day-to-day running of at least 5 restaurants including Sales, Customer Service, quality control, operations, Staff Development, training, provide effective line-management and human resources.

Major Responsibilities:

  • Demonstrate leadership in managing and motivation.
  • Ensure that upon the new restaurant opening, the productivity and quality remains at high standards and that costs are acceptable by planning the resources in the optimum manner.
  • Responsible of searching, selecting recruiting, appraisal, motivations and standards pf job performance of the individuals with in team.
  • Accountable for coaching and training managers with appropriately skills and product knowledge to execute highest standard and growth.
  • Ensure all new employees in the department receive an induction training program.
  • Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services,
  • Help and train advance management skills and responsible for scheduling and rolling training programs for all restaurants,
  • Manage and oversee new project, equipment, replacement, test programs and vendor relations.
  • Stay ahead of the operations through restaurants visits per company policy and evaluate restaurant practice against company standards.
  • Responsible for all marketing and advertising activities,
  • Supervise quality control and quantities for preparation to minimize wastage, perform frequent checks to ensure consistent high of preparation and services,
  • Comply with all health and safety regulation, staff training, and development as required and keep records for health inspectors
  • Estimate the food consumption of each restaurant, place orders with suppliers, and schedule delivery of fresh food and beverages.
  • The operation manager will look over the restaurants and insure that their restaurants become center of excellence perfection and demonstrate as training center for the new franchisees and their staff.
  • Provide reports on the performance progress against the plans and budget.

Qualifications & Desired Skills:

  • 10+ years operational experience in restaurant industry
  • Strong communication, organizational, operational, and people skills
  • Highly presentable
  • Developed analytically and problem- solving abilities,
  • Strong interpersonal and leadership skills
  • A hands -on approach to problem solving with a training bias
  • Strong customer service orientation.
  • Fluent in English

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