Job Title: IT Support Engineer

Company –  Luxury Real Estate Developer

Location: Dubai, UAE

Department: Information Technology

Job Summary:

We are seeking an experienced and proactive IT Support Engineer to join our team at a leading real estate development company in Dubai. The successful candidate will ensure the seamless operation of our IT infrastructure, support end-users, and maintain real estate-specific software solutions. This role is critical in providing technical expertise to enhance business efficiency and operational excellence in a fast-paced environment.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide prompt on-site and remote technical support for hardware, software, and network-related issues.
• Set up and configure devices, including desktops, laptops, printers, and mobile devices, for employees.
• Respond to and resolve user queries through ticketing systems, phone, or in-person assistance.

IT Infrastructure Management:

• Maintain and monitor local area networks (LAN), wide area networks (WAN), and Wi-Fi infrastructure.
• Perform routine maintenance and updates for servers, operating systems, and network devices.
• Ensure robust IT security practices, including antivirus updates, firewalls, and access control.
• Manage data backups and disaster recovery solutions to safeguard company data.

Real Estate-Specific Applications:

• Provide technical support and maintenance for real estate and property management software  CRM tools, and ERP systems.
• Coordinate with software vendors for updates, integrations, and troubleshooting.
• Train users on new systems and tools to optimize their functionality and usage.

System Administration:

• Manage user accounts, permissions, and roles across various platforms, including email and collaboration tools.
• Oversee procurement, installation, and configuration of IT equipment and software.
• Maintain IT asset inventory and ensure compliance with organizational policies.

Collaboration & Projects:

• Assist in implementing IT projects, including system upgrades and new technology rollouts.
• Work closely with other departments to understand their technical needs and provide tailored solutions.
• Stay updated with the latest IT trends and recommend enhancements to improve productivity.

Qualifications & Skills:

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3-5 years of experience in IT support, preferably within the real estate or construction industry.

Technical Skills:

• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, and IT networking.
• Experience with property management and CRM/ERP software such as Yardi, SAP, or similar tools.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Knowledge of IT security protocols and best practices.

Soft Skills:

• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong customer service orientation with a proactive approach to identifying and resolving issues.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a market-leading real estate developer in Dubai.
• Career development and training opportunities.