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Position: Campaign Manager

Location: Dubai Media City

Company: A Small independent boutique retail promotional company, delivering marketing solutions to retail chains and FMCG brands.

Mission: The campaign manager is in between the customers and our back office. She/He is accountable for the perfect execution of the confirmed campaigns, facilitating smooth communication and making sure the campaigns are delivered as per the company’s commitment.


Job Description

  • Is in charge of the operational campaign management of several clients in collaboration with a Sales team.
  • Collects customer needs and gives advice on the needs expressed, considering the technical constraints in charge.
  • Collects and centralizes the elements necessary for the deployment of physical and digital operations from internal services and clients.
  • Formalizes the specifications and the requirements.
  • Implements/Coordinates operations while respecting the mechanics, deadlines, and budgets (preparation of files, control, and validation of elements…)
  • Interfaces with various internal contacts (Sales, Operation, Design, Accounting)
  • Ensures the statistical, production, or logistical follow-up of the operations (sending documents to the
  • customers, alert and control, formatting of Database.)
  • Ensures customer follow-up throughout the deployment phase with the operational teams.
  • Informs customers regularly on the progress of their operations.
  • Intervenes technically on the problems.
  • Analyzes the results, consolidates reports, and assists the sales representative in the drafting of post-operation reports.
  • Manages and monitors the administrative and financial follow-up of the campaigns (invoicing, closing)
  • Supports the sales team in its responses to customer needs.
  • Coordinates the operations with the client: Advises, Follows up, Updates.


  • Meetings: Daily huddle, Weekly individuals with your team members, Weekly campaign coordination with Operation & Process team,
  • Main KPIs: # of campaigns successfully managed by the team, Customer satisfaction score
  • Tools: Good experience with project management tools such as Trello
  • Reports to Customer relationship manager


  • Higher education in Commerce/Marketing.
  • First experience in a commercial environment
  • Rigorous and tenacious with good interpersonal skills are the qualities for this position.
  • Good knowledge of MS Office
  • Knowledge of the retail industry and the FMCG sector
  • Creative and Passionate about Consumer goods and promotion
  • Excellent communication skills

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