Campaign Manager

Position: Campaign Manager

Location: Dubai Media City

Company: A Small independent boutique retail promotional company, delivering marketing solutions to retail chains and FMCG brands.

Mission: The campaign manager is in between the customers and our back office. She/He is accountable for the perfect execution of the confirmed campaigns, facilitating smooth communication and making sure the campaigns are delivered as per the company’s commitment.

Job Description

• Is in charge of the operational campaign management of several clients in collaboration with a Sales team.
• Collects customer needs and gives advice on the needs expressed, considering the technical constraints in charge.
• Collects and centralizes the elements necessary for the deployment of physical and digital operations from internal services and clients.
• Formalizes the specifications and the requirements.
• Implements/Coordinates operations while respecting the mechanics, deadlines, and budgets (preparation of files, control, and validation of elements…)
• Interfaces with various internal contacts (Sales, Operation, Design, Accounting)
• Ensures the statistical, production, or logistical follow-up of the operations (sending documents to the
• customers, alert and control, formatting of Database.)
• Ensures customer follow-up throughout the deployment phase with the operational teams.
• Informs customers regularly on the progress of their operations.
• Intervenes technically on the problems.
• Analyzes the results, consolidates reports, and assists the sales representative in the drafting of post-operation reports.
• Manages and monitors the administrative and financial follow-up of the campaigns (invoicing, closing)
• Supports the sales team in its responses to customer needs.
• Coordinates the operations with the client: Advises, Follows up, Updates.

Scope

• Meetings: Daily huddle, Weekly individuals with your team members, Weekly campaign coordination with Operation & Process team,
• Main KPIs: # of campaigns successfully managed by the team, Customer satisfaction score
• Tools: Good experience with project management tools such as Trello
• Reports to Customer relationship manager

Profile

• Higher education in Commerce/Marketing.
• First experience in a commercial environment
• Rigorous and tenacious with good interpersonal skills are the qualities for this position.
• Good knowledge of MS Office
• Knowledge of the retail industry and the FMCG sector
• Creative and Passionate about Consumer goods and promotion
• Excellent communication skills