Administrative /PA/EA/Secretarial

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Company:  A Small independent boutique retail promotional company

Position: Campaign Manager

 Mission: The campaign manager is in between the customers and back office. She/He is accountable for the perfect execution of the confirmed campaigns, facilitating smooth communication and making sure the campaigns are delivered as per company’s commitment.

Job Description

  • Is in charge of the operational campaign management of several clients in collaboration with a sales Team
  • Collects customer needs and gives advice on the needs expressed, considering the technical constraints in charge
  • Collects and centralizes the elements necessary for the deployment of physical and digital operations from internal services and clients
  • Formalizes the specifications and the requirements
  • Implements/Coordinates operations while respecting the mechanics, deadlines, and budgets
  • (Preparation of files, control, and validation of elements…)
  • Interfaces with various internal contacts (Sales, Operation, Design, Accounting)
  • Ensures the statistical, production or logistical follow-up of the operations (sending documents to the customers, alert and control, formatting of Database.)
  • Ensures customer follow-up throughout the deployment phase with the operational teams
  • Informs customers regularly on the progress of their operations
  • Intervenes technically on the problems
  • Analyzes the results, consolidates reports and assists the sales representative in the drafting of post-operation reports
  • Manages and monitor the administrative and financial follow-up of the campaigns (invoicing, closing)
  • Supports the sales team in its responses to customer needs
  • Coordinates the operations with the client: Advises, Follows up, Updates


  • Meetings: Daily huddle, Weekly individuals with your team members, Weekly campaign coordination with Operation & Process team,
  • Main KPIs: # of campaigns successfully managed by the team, Customer satisfaction score
  • Tools: Good experience of project management tools such as Trello
  • Reports to Customer relationship manager


  • Higher education in Commerce/Marketing.
  • First experience in a commercial environment
  • Rigorous, tenacious with good interpersonal skills are the qualities for this position.
  • Good knowledge of MS Office
  • Knowledge of the retail industry and the FMCG sector
  • Creative and Passionate about Consumer goods and promotion/Excellent communication skills

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