Company: A Small independent boutique retail promotional company
Position: Campaign Manager
Mission: The campaign manager is in between the customers and back office. She/He is accountable for the perfect execution of the confirmed campaigns, facilitating smooth communication and making sure the campaigns are delivered as per company’s commitment.
Job Description
- Is in charge of the operational campaign management of several clients in collaboration with a sales Team
- Collects customer needs and gives advice on the needs expressed, considering the technical constraints in charge
- Collects and centralizes the elements necessary for the deployment of physical and digital operations from internal services and clients
- Formalizes the specifications and the requirements
- Implements/Coordinates operations while respecting the mechanics, deadlines, and budgets
- (Preparation of files, control, and validation of elements…)
- Interfaces with various internal contacts (Sales, Operation, Design, Accounting)
- Ensures the statistical, production or logistical follow-up of the operations (sending documents to the customers, alert and control, formatting of Database.)
- Ensures customer follow-up throughout the deployment phase with the operational teams
- Informs customers regularly on the progress of their operations
- Intervenes technically on the problems
- Analyzes the results, consolidates reports and assists the sales representative in the drafting of post-operation reports
- Manages and monitor the administrative and financial follow-up of the campaigns (invoicing, closing)
- Supports the sales team in its responses to customer needs
- Coordinates the operations with the client: Advises, Follows up, Updates
Scope
- Meetings: Daily huddle, Weekly individuals with your team members, Weekly campaign coordination with Operation & Process team,
- Main KPIs: # of campaigns successfully managed by the team, Customer satisfaction score
- Tools: Good experience of project management tools such as Trello
- Reports to Customer relationship manager
Profile
- Higher education in Commerce/Marketing.
- First experience in a commercial environment
- Rigorous, tenacious with good interpersonal skills are the qualities for this position.
- Good knowledge of MS Office
- Knowledge of the retail industry and the FMCG sector
- Creative and Passionate about Consumer goods and promotion/Excellent communication skills