Overview

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The Company:

A boutique FMCG promotional Company

The Role:

The Customer Relationship Manager manages a team of Campaign Managers. His/her role is to maintain The Company’s customers high satisfaction level not compromising on the company internal quality process

Major Responsibilities:

Team management: Leads a team of “Campaign Managers” who are the single point of contact for our

customers and whose accountability is to coordinate promotion campaigns internally.

  • Accountability: Building and maintaining profitable relationships with the Key customers
  • Manages the customer relationship and develops recommendations for the clients entrusted.
  • Process: Reviews, upgrades, and secures customer relationship management process
  • Planification: Allocates internal resources to specific campaign projects and anticipate customers’ need
  • Supervision and control: Ensure the implementation of ongoing campaigns
  • Campaigns: Manages strategic campaigns coordination
  • Understanding key customer individual needs and addressing these.
  • Resolving customer complaints quickly and efficiently
  • Supports the sales team in responding to customer needs
  • Conducting business reviews using CRM programs and campaign reports
  • Meeting with managers in the organization to plan strategically
  • Handle our customers framework service agreements

Qualifications & Desired Skills:

  • Higher education in Sales/Marketing (business school type)
  • Minimum 5-6 years’ experience in a global communication agency and/or multimedia agency
  • Significant experience in Customer Relationship management
  • Knowledge of the retail industry and the FMCG sector
  • Mastery of the customer journey and ability to design and manage cross-channel campaigns
  • Rigorous, very good interpersonal skills are essential qualities for this position.
  • English and Arabic speaking and writing

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