Dietician

Position: Dietician

Location: Abu-Dhabi

Industry -Beauty and wellness

Job Description:

To be responsible for service delivery, in-house revenue generation, and optimal productivity in Slimming treatments under the general guidance and supervision of the Slimming Head/Center Head.

In coordination with the physiotherapist and slimming therapist be accountable for the client’s diet and behavior & strive to achieve the desired weight, health, and well-being.

Reports to – Direct Reporting – Slimming Head, Indirect Reporting – Center Head

Responsibilities

(The responsibilities include but are not limited to the following)

Service Excellence

• To ensure that service delivery is 100% as per Protocol.
• To ensure that the center’s OSR goals are achieved & regularity of clients exceeds expectations.
• To ensure timely completion of Zero Sessions as per Standard Operating Procedures (SOP)
• To ensure the client’s understanding/agreement to the terms of the program before initiating the program
• To collate, prior to planning a weight management/slimming program, for each client with regards to their personal, behavioral, medical activity schedule, and wellness assessment.
  • To collate details for each client with regard to their food and drinking habits, likes, dislikes, allergies, and cuisine preferences through the health and habit analysis
• To suggest a correct meal plan for each client at the start of the program and thereafter at least once a week.
• To counsel and educate clients on appropriate diets regularly
• To continuously encourage clients to record behavioral/dietary/activity.
• To Coordinate with slimming head, physiotherapists, masseurs & other dieticians to ensure optimum execution of each client’s package by:
• To pre-plan sessions as per individual requirements and package booked – appliance sessions/therapies/combination sessions to be administered during the slimming program.
• To ensure proper coordination with physiotherapists for activity patterns.
• To conduct daily follow-ups for irregular clients to ensure executions are complete within the validity period.
• To ensure the use of proper soft skills when dealing with each client.
• To check & record the weight of each client on the Client Program Record (CPR)
• To also check & record the weight of each client on the Daily Record Register (DRR).
• To review the client’s progress, post each slimming session
• To provide bedside counseling for 15mins during the session.

Documentation:

• BCA records should be updated on a monthly basis.
• Ensure that a BCA is completed regularly as per recommended guidelines in SOP.
• Capture client’s information in CLM on the same day of counseling.
• Assist the Slimming In-Charge in the accurate and timely completion of the Daily Monitoring Report.
• To regularly update and correctly complete all related documentation.
• Important Documentation to include (DRR/CPR/Client Monitoring Register)/software entries.
• To have a 5th session review done under the guidance of the Slimming In-charge, Client Progress Advisor, and Physiotherapist
• To conduct Group Counseling for every client every wee
• To review & recommend change in activity, diet plan & other lifestyles to ensure required weight loss.
• To recommend need-based slimming treatments for upselling/rebooking
• To ensure clients meet the targeted weight loss targets set by the Slimming Head
• To counsel and guide clients facing weight plateaus and suggest an appropriate course of action
• To seek advice from the Slimming Head as needed in order to ensure each client is successful in meeting his/her goals
• Responsible for general upkeep of the Slimming Department
• Ensure the accuracy of all relevant financial and operational data that is maintained/reported

customer delight is our no. 1 priority

• To partner in achieving the center’s Net Promoter Score goal
• To demonstrate team work to deliver customer satisfaction & service results
• To take prompt action to resolve customer escalations/queries if any at any given point of time
• To keep a regular check on the Net Promoter Score for the center and your category
• To ensure that there is a paramount focus on self learning
• To be abreast and updated with role related developments