Overview

Business Development

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Role – VIP Account Manager- Now is your chance to join the leading western live-streaming network and an industry projected to reach $240 BILLION, we are powered by 400 global employees operating in a culture of growth, learning, and success!

To help us reach this incredible goal, we are looking for a talented and brilliant VIP Account Manager to join our VIP team in Dubai (UAE).

Company – A live streaming platform, place for people to meet & connect, showcase their talents, and engage with a global audience. Our platform empowers everyone to monetize their skills and earn a living from their creativity.

Responsibilities

  • Manage on a daily basis close relationships and support with our VIP users
  • Keep track and monitor on the VIP users activity on a daily basis including sales and up sale promotions
  • Build personal relationships and create a personalized experience for them
  • Track and monitor the VIP players activity on a daily basis
  • Provide customer care through various channels and handles
  • Gather feedback and propose improvements to customer experience
  • Cross teamwork with all aspects of marketing, monetization, features and products
  • Build and deliver ongoing content, promotions and activities – where the KPI is to bring players to their next level

Requirements

  • Fluent English and Arabic – MUST 
  • Previous experience at sales or customer support roles, preferably from B2C companies
  • Strong communicator, customer-centric, proactive and target driven
  • Must be aware of local traditions
  • Might require travel around the region – particularly Saudi

Nice to have:

  • Passion for social apps
  • Knowledge of additional languages
  • Prior experience with support tools (Zendesk, Intercom, etc)

What we offer:

  • Each employee is a partner of the Company, since everyone has stock options
  • Lunch in the office
  • Opportunities for professional growth and skills improvement
  • Corporate events
  • Please note – This position is open to those who are already in Dubai!

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