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Company – High End Hotel – Doha

Reporting to: General Manager

Job Summary

Implement revenue management strategies and processes in our hotel, in order to optimize and maximize their revenues.

 Scope of the Role

  • Implement revenue management operations, procedures, and best practices.
  • Identify new revenue opportunities.
  • Provide daily, weekly and monthly reporting.
  • Act as an overall business development consultant.
  • Challenge and influence hotel to improve service levels and operational standards.
  • Build and maintain strong working relationships staff and clients.
  • Embed a revenue management culture

Core Job Responsibilities & Duties – Revenue

  • Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.
  • Daily pick-up analysis, strategy adjustments and reporting.
  • Perform competitive benchmark studies and follow market trends.
  • Create and develop pricing strategies.
  • Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
  • Manage and oversee strategy for all 3rd party distribution
  • Responsible for assessing, analyzing and pricing business strategies
  • Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies.
  • Ensure all related systems are configured correctly, validated and working to full capacity
  • Oversee and audit the standards and operations of the reservations department.
  • Ensure web site booking process is maintained up-to-date and functional.
  • Ensure hotel personnel is fully competent in the use of all systems
  • Work in liaison with hotel sales and reservations departments as a team.
  • Regularly check the input and the quality of data
  • Conduct quarterly property performance reviews and develop strategic and tactical action
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Prepare an outline for and support the annual revenue budget process.
  • Inspire Hotel’s HODs to further embed a revenue management culture.
  • Advise and coach the client in other operational areas.
  • Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.
  • Any other reasonable requests made by management.
  • Having knowledge of entire Reservation Procedure according to International Hotel manual system.
  • Allocate daily tasks to Reservations staff .
  • Review arrival report daily.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.


  • Business Development and commercial minded.
  • Strong sense of need for achievement of goals and success.
  • Sound ability and knowledge to develop standards of operations and strategic processes
  • Good analytical and numeric skills for fast data crunching.
  • Ability to work under own initiative in a highly pressured environment.
  • Good listening skills and the ability to anticipate business needs.
  • Able to develop relationships with 3rd parties and the hotel teams.
  • Capacity to read situations, understand environments and respond accordingly
  • Capable of prioritizing between revenue-generating actions and time-consuming tasks with low yield impact.
  • Ability to work across all levels and functions of Xotels client portfolio under own initiative in a highly pressured environment.
  • Well-developed interpersonal, adaptive influencing and supervisory management skills
  • Willingness to travel and ability to interact professionally with other cultures
  • The mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination and commitment.

Experience & Qualifications

  • 2 – 4 years of hands-on Marriott Hotel Revenue and Reservation Management experience.
  • A strong command of both written and spoken English is required; additional languages are an asset.
  • Bachelors or Master’s Degree in Hotel Management, Tourism or Economic Studies.
  • Highly computer literate with a high-level command of Excel.
  • Knowledgeable of hotel technology (Opera)


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