Company A large multinational Oil and Gas firm based in Sharjah
Position Title Systems Engineer
Direct Supervisor Manager, IT Infrastructure
Department Information Technology
Job Location Sharjah
Job Summary and Scope of Responsibilities
MAJOR FUNCTIONS
- Primary responsibility will be administering the cloud platform (Microsoft Azure) including IaaS, PaaS and SaaS solutions. Responsibilities include, but are not limited to, provisioning, deployment, backup, patching, upgrading, etc.
- Will also be responsible for administering the Office 365 ecosystem including, but not limited to, Microsoft Licensing, Exchange Online, Teams, SharePoint Online, OneDrive, etc.
- Additional responsibilities will include administering other communication and collaboration platforms like Zoom, Webex, etc.
- Will be responsible for administering Active Directory (on prem and Azure) including, but not limited to, deploying/decommissioning domain controllers (DC), ensuring connectivity between on prem DCs and Azure Active Directory in the parent and child domains, group policies, updating and patching servers, etc.
- Will work closely with the Senior Systems Engineers and provide administrative support on servers such as DNS, DHCP, SharePoint, File servers, Azure, Office365, Video Conferencing solutions, Backups, etc.
- Will be responsible for managing and deploying Intune MDM & MAM policies.
- Will closely coordinate with the PBX system vendor to ensure that telephony services are always online. This includes SIP trunks between various locations.
- Will provide IT user support to the user community as and when required.
- Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
- Will provide Level 2/3 IT support to all users.
- Will be an escalation point for the User support engineers for various issues.
- Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required.
- Will work closely with vendors to identify and implement/procure relevant technologies required to enhance IT services.
- Reports to the Manager, IT Infrastructure
ESSENTIAL FUNCTIONS
- Administration of Azure, Active Directory (on prem & Azure) and other servers either on premise or in the cloud.
- Diagnose and resolve technical hardware, software and connectivity issues on servers, applications and services provided by the IT team.
- Ensure connectivity to Emails, Microsoft Teams, SharePoint, etc., from user devices (laptops/smartphones/workstations) is always available.
- Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
- 5Perform routine hardware and software installations/upgrades on servers, cloud solutions and other key equipment such as Application Delivery Controllers, Network USB devices, etc.
- 6Identify and escalate situations as required.
- Provide Level 2/3 IT support for all users.
- Provide prompt and quick service to users.
- Provide Support and assistance to Senior System Engineers and IT Managers when required in setting up or troubleshooting servers, applications or services.
Reporting and Working Relationships
- Reports to the Manager, IT Infrastructure.
- Liaises and coordinates with the Senior Systems Engineers to resolve issues/problems facing users.
- Liaises with external suppliers to secure IT products and services.
- Exhibits and maintains an excellent relationship with all the staff.
Continuous Improvement of Position
- Ensure that for every issue that is escalated, he/she follows up with the concerned Senior Systems Engineer so that they are informed on how the issue was resolved.
- Conduct regular research on contemporary IT practices particularly those related to cloud services, automation, etc. Recommend subsequent actions.
Working and Other Reporting Relationships
Senior systems Engineers Frequent/daily.
Manager, IT Infrastructure Frequent/daily
Director, IT Frequent/daily
Minimum Educational, Technical Qualifications/Certifications Required
- Bachelor’s degree in Information Technology or equivalent discipline.
- Experience with Microsoft Azure, Active Directory. Certification on the platforms will be an added advantage.
- Additional Microsoft certifications such as Microsoft Azure, Microsoft Office365, etc. will be an advantage.
Minimum Professional Experience Required
- 3 to 5 years’ experience in Azure Administration
Special Requirements and Conditions
- Driving license is an advantage.
- Own car will be an added advantage.
Core Competencies
- Excellent communication, written and verbal skills in English
- Planning & organizing skills
- Interpersonal skills
- Problem solving
- Knowledge sharing
- Time management
Behavioral Competencies
- Ability to work independently as well as collaboratively.
- Multi-tasking skills
- Flexibility & Adaptability
- Alertness & attention to details
- Ability to work in fast‐paced environment
- Ability to work with individuals from different backgrounds
- Ability to work under pressure
- Good reasoning and sound judgment abilities
Functional Competencies
- Experience on Microsoft Azure and Office 365.
- Experience with Infrastructure as a Code (IaaC), preferably Terraform.
- Knowledge of landing Zone and Cloud governance policies.
- Good Knowledge of Azure Identity Management
- Good Knowledge of Office Products especially MS Outlook.
- Knowledge of networking and wireless technology.
- Basic experience with VoIP telephone systems