Overview

Sales

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The Company – A leading beauty distribution company

The RoleSales ExecutiveSkincare -Reporting to Skin Care Brand Manager,

  • Main focus will be on both opening new accounts while continually building business and maintaining brands Standards within existing accounts.
  • To work closely with the brands Education Team in order to receive and process complex customer orders, provide basic product training, complaints covering items or products ordered.
  • To understand the knowledge of products, product availability, sales territories, and individual existing & new customers. Will record and process orders and/or inquiries received by mail, telephone and fax to achieve sale target by end of each month.

Job Duties & Responsibilities

Sales

  • Develops new account (customer) relationships and regularly opens new accounts as per the assigned targets set by Management.
  • Manages account (customer) relationships including regular customer contact, customer appreciation
  • Increases product penetration by expanding the PEVONIA Product range portfolio in each account
  • Drives uptake of seasonal promotions
  • Participates in all sales activities necessary to achieve the sales targets
  • Receives and Processes customer orders
  • Manages the levels of expense in customer-driven marketing, and promotional events for each customer
  • Follows the Guidelines set out in the Sales Policy set by Management
  • Ability to travel for provision of sales visit whenever is required

Customer Training

  • Provides relevant basic product refresher training to each customer assigned by Management
  • Attends and sells at Tradeshows
  • Sends in weekly records of sales to the operation Manager

Administration

  • Follows the Guidelines set out in the Sales Policy by CBS
  • Fills in all required forms for internal and external customers as well as CBS Management
  • Sends in weekly records of sales to the Operation Manager
  • Sends in weekly/monthly reports of retail sales trainings completed directly to the Education Manager.

Performance Expectations

Achieves Sales targets and exceeds client satisfaction in terms of sales & back-up service

  • Exemplify the brands Skin Care core values (Sincere Respect, Extraordinary Customer Service, Infectious Enthusiasm and Proactive Reliability)
  • Arrive at each appointment on time
  • Keep commitments and meet deadlines with Clients
  • Make phone contact with every client in the assigned territory on a weekly basis
  • Takes all orders after the trainer conduct the training
  • Sets territory route so that every account receives between 1 to 3 hours of contact hours every month
  • Allows time during route to prospect new accounts
  • Ensures a minimum of 60-70% of accounts orders new products within first 3 months after launching of new product lines
  • Ensures all phone calls are returned within 24 hours (for both external and internal customers)
  • Ensures all emails are returned within 48 hours (for both external and internal customers)
  • Opens 1-2 new accounts per quarter (each 3-month period)

Working Relationships

  • Must keep abreast with CBS business strategies, developments in the Beauty/Spa industry, sales strategies, evolving technology and management tools that can be adopted to enhance sales service quality on a continual basis.
  • Teamwork with colleagues

Additional Responsibilities

  • The management tools / methodology / implementation mechanism to achieve sales objectives.
  • Result oriented approach and ability to speedily resolve a variety of issues arising from clients’ concerns and after sales service.

Decision making Authority and Responsibility

  • Decisions that you can take at your level
  • Authority to take decisions related to sales meeting schedules

Decisions you Contribute to as a Team Member

  • Recommendations on Benchmarking, customers’ sales service indicators with leading competitors.

Decisions you need approval for

  • Concerns regarding discounts, promotions, and credit facilities.
  • Annual or any leave required.
  • Any sick day(s) eave required.
  • Any sick day(s) should be justified with a medical report from an accredited Hospital & the Marketing Manager should be notified immediately

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